At The Great-West Life Assurance Company (Great-West Life), we recognize and respect the importance of security. This Internet Security Statement covers the measures that Great-West Life takes to help secure your personal information. This Internet Security Statement is subject to change without notice to you, so we recommend that you review it regularly. By using this site you acknowledge that you have read and understand this Internet Security Statement as amended from time to time.
Encryption technology is designed to secure personal and confidential communications between your computer and Great-West Life servers, such that they are protected from being read by any third parties. This is achieved by “scrambling” communications so that they are unreadable by anyone other than Great-West Life or yourself. Great-West Life web applications require 128-bit SSL encryption — the standard for encrypting and safeguarding websites. You can verify that a Great-West Life website is encrypted by looking for the golden lock or key icon along the bottom of your browser window, which is used by most browsers to indicate a secure connection.
“Cookies” are small items of data that websites store in your browser. These data files contain information the site can use to track and organize the pages you have visited, and to gather information. Some Great-West Life websites use “cookie” technology to measure site activity and tailor information to fit your personal interests. This helps us deliver a superior website experience that is fast, secure and personalized.
Some Great-West Life websites may require you to log in using a user name and password. While you are logged in, if you leave your browser window open, Great-West Life applications will automatically log you out after 25 minutes of inactivity. Similarly, if you close your browser window without logging out, you will be automatically logged out. Both of these measures are designed to protect your information from unintended access by a passerby or different user of your computer.
Be cautious of email and websites purporting to represent a legitimate company and that ask you to provide confidential or financial information. It is not Great-West Life’s practice to email you to ask you to provide or confirm your PIN, password, or other confidential or financial information, other than as may occur in response to an inquiry from you. If you receive such a request, or have any concern as to the validity of an email from Great-West Life, a website purporting to be a Great-West Life website, or our online security, please notify us immediately. Please attach any suspicious e-mail in its original form, or in the case of a website please include the URL (address of the website) in your notification.
For information on various types of email fraud, please visit the E-mail Fraud / Phishing page on the RCMP website.
Great-West Life engages in a number of other security activities to help ensure the safety and privacy of your personal information. This includes adopting measures to help secure our computers against hacker attacks and virus activities by a number of different means. We monitor our website, servers and data 24 hours a day to help us immediately identify and rectify any problems.
You can also contribute to the security of your information by following a few straightforward principles: